Reservation status
A request reference is not a confirmed reservation. Vehicle availability, itinerary, final price and payment requirements must be approved before confirmation.
Airport and point-to-point cancellation
Cancellation is fully refundable until two hours before pickup. Within two hours of pickup or for a no-show, the booking is non-refundable.
Hourly, event, wedding and special-request cancellation
Cancellation is fully refundable until 24 hours before the service start. Between 24 hours and two hours before service, 50% is refundable. Within two hours or for a no-show, the booking is non-refundable.
Waiting, flight changes and itinerary changes
Included waiting periods, flight-delay treatment, additional waiting charges and material itinerary changes will follow the final rate and service policy accepted with the booking.
Vehicles and capacity
Passenger seating and luggage capacity are reviewed separately. Equivalent or upgraded substitution is permitted only for classes whose confirmation rules allow it; exact-type reservations require dispatch approval.
Conduct, damage and prohibited items
Final passenger-conduct, cleaning, damage, alcohol, smoking and prohibited-item rules will be added before live payment activation.
Draft updated July 13, 2026 · Reservation support: reservation@iwelcome.ca