Frequently Asked Questions

Enter your pickup, destination, date, time, passenger count and luggage information through the booking form. Depending on the itinerary and available pricing rules, the system may provide eligible vehicle options or send the request to our team for review.

No. A request or booking reference confirms that the details were received, but it does not necessarily mean that the trip is confirmed. Vehicle availability, itinerary, final price and any payment requirements must be approved before confirmation.

Advance booking is recommended, especially for airport travel, larger groups, events, weddings and Sprinter service. Short-notice requests may still be reviewed, but availability cannot be guaranteed.

Yes. Outbound and return travel are handled as separate trip legs so each direction can have its own pickup time, route, flight details, stops and vehicle requirements.

Yes. Hourly service is suitable for meetings, multiple appointments, evenings, events and itineraries where a vehicle and chauffeur are required for a defined period. Provide the expected duration and itinerary when submitting the request.

Contact the transportation team as early as possible. Changes to time, route, stops, passengers, luggage or vehicle requirements may affect availability and price. A material change is not confirmed until it has been reviewed and accepted.

Yes. iWelcome Limo provides pre-arranged airport transportation to and from Toronto Pearson International Airport and other supported airports and destinations.

Flight details supplied with the reservation help the team coordinate airport pickup timing and respond to schedule changes. Final waiting-time and flight-delay treatment follows the service terms accepted with the booking.

Pickup instructions depend on the airport, terminal, service type and whether meet-and-greet service has been arranged. Confirmed reservations receive the applicable meeting instructions before pickup.

Meet-and-greet may be requested for eligible airport reservations. Availability and any applicable charge must be confirmed as part of the booking.

Provide accurate flight details and notify the transportation team of significant changes when possible. Flight-delay handling, included waiting periods and additional waiting charges follow the final service policy accepted with the reservation.

The fleet lineup includes Executive and First Class sedans, Executive and Premium SUVs, and multiple Mercedes-Benz Sprinter configurations. View the Fleet page for current vehicle classes and representative models.

Vehicle makes shown on the website are representative of each class and remain subject to availability. An equivalent or upgraded black vehicle may be assigned where the booking rules allow it. Reservations requiring an exact vehicle type must be specifically reviewed and approved.

Passenger count and luggage capacity are reviewed separately. The booking process considers passengers, checked luggage, carry-ons, child seats and other trip requirements when identifying an appropriate vehicle class.

Capacity depends on the selected vehicle, number of passengers, bag sizes and seating requirements. Enter checked bags and carry-ons accurately. Oversized or unusual items should be listed in the booking notes so the team can confirm the appropriate vehicle.

Yes. Mercedes-Benz Sprinter options are available for group transportation, subject to passenger count, luggage requirements, itinerary and availability. Multiple vehicles can also be coordinated for larger programs and events.

Child seats may be requested during booking. Specify the required type and quantity. Availability, compatibility and any applicable charge must be confirmed before travel.

An equivalent or upgraded vehicle may be substituted where the confirmed service class permits it. Passenger and luggage capacity must remain suitable. Exact-type reservations require operational approval before substitution.

Yes. Add each requested stop during booking or contact the transportation team before the trip. Stops may affect travel time, routing and price. Unscheduled stops remain subject to operational feasibility and approval.

Included waiting periods depend on the service type and the final rate policy accepted with the reservation. Additional waiting beyond the included period may result in extra charges.

Yes. Waiting requirements can be added to the request. If no published rate applies, the requirement remains visible for staff review rather than being removed from the reservation.

Yes. Wedding and event transportation can include individual vehicles, Sprinters, multiple-vehicle coordination and planned passenger movements. Submit the schedule, locations, passenger groups and timing requirements for review.

Yes. iWelcome Limo coordinates corporate travel, guests, teams, events and multi-vehicle programs. Provide the itinerary, number of travellers, vehicle requirements and operational contact details so the movement plan can be reviewed.

Tour experiences are provided through CanaTrip. Use the CanaTrip link for Toronto, Niagara Falls and other Canadian tour options. Private transportation requests that are not packaged tour products may still be submitted through iWelcome Limo.

Yes. During the current request-only launch, our team reviews the route, availability and service requirements, then provides the final fare before confirmation or payment. The website never invents a fare or presents a zero-value request as a confirmed price.

Manual review may be required for unverified locations, special itineraries, missing pricing rules, unusual vehicle requirements, multiple stops, larger groups or other requests that need staff confirmation.

No. A zero or unresolved amount is not an authoritative fare. The reservation cannot proceed as a normally priced booking until the price is resolved or an explicitly authorized arrangement is recorded.

Payment timing and available payment methods are provided with the final approved reservation. A booking request alone does not create a payment obligation or confirm the trip.

Gratuity is optional at request time. Any preference and the complete fare breakdown are reviewed before you accept and pay for a confirmed booking.

Cancellation and refund conditions depend on the service type and timing. Review the current Terms, Cancellations and Refunds information for the authoritative policy that applies to the reservation.

No-show treatment follows the service terms accepted with the booking. Contact the transportation team immediately if the passenger cannot locate the chauffeur or if plans change.

Passenger conduct, smoking, alcohol, cleaning, damage and prohibited-item requirements are governed by the final service terms. Review the Terms page for the current applicable conditions.

Yes. iWelcome Limo operates with applicable City of Toronto limousine licensing, and applicable fleet vehicles operate with licensed limousine plates.

Yes. iWelcome Limo maintains commercial automobile and liability insurance for its professional transportation operations.

CVOR refers to Ontario’s Commercial Vehicle Operator’s Registration framework. iWelcome Limo maintains Ontario CVOR registration as part of its professional transportation operations.

Yes. iWelcome Limo is a proud member of OLOA — Ontario Limousine Owners Association.

iWelcome Limo primarily serves Toronto, Richmond Hill and the Greater Toronto Area, with airport, point-to-point, hourly, corporate, event and intercity transportation reviewed according to the requested itinerary.

Select the phone number anywhere on the website to choose Call, Text or WhatsApp. You may also use the Contact form or email the appropriate public contact address displayed on the website.

Pre-arranged transportation may operate at any hour when confirmed. This does not necessarily mean that the office or live telephone support is continuously staffed. Submit time-sensitive requests as early as possible.

Use the Google Reviews link in the Footer to view or leave feedback on the official iWelcome Google Business Profile.